Jun 28, 2009

Economic Impact – Population Ageing is a lot worse than “The Crisis”

We’ve been talking about it for a while, and now The Economist is discussing what impact aging populations will have on the world – what The Economist describes as “a slow burning fuse”.  Even though the economic crisis has taken focus of aging as an issue, the article clearly paints the major challenge looming for countries and organizations, especially in the developed world.  The image at left shows clearly just how much more economic impact this demographic change has than the current “crisis”. 

During discussions at the HCI Workforce Planning conference recently, one attendee stated that the economic crisis makes things riskier from a retirement perspective – now, rather than seeing older worker retirement patterns steadily impact as though down a sloping hill, the practitioner expressed concern that many would stay until an economic uptick, and then organizations would see exits more like plunging off a cliff.  This is a real threat to knowledge and skill transition, and to business continuity, especially where the potential retirees are heavily concentrated in management.  But still people use the economic cycle as an excuse to not worry…yet The Economist article clearly illustrates why we should still worry:

This is a slow-moving but relentless development that in time will have vast economic, social and political consequences. As yet, only a few countries with already-old populations are starting to notice the effects. But labor forces are now beginning to shrink and numbers of pensioners are starting to rise. By about 2020 ageing will be plain for all to see. And there is no escape: barring huge natural or man-made disasters, demographic changes are much more certain than other long-term predictions (for example, of climate change). Every one of the 2 billion people who will be over 60 in 2050 has already been born.

How far away is the impact of these retirements on your workforce?  Are you modeling potential impacts in your strategic workforce planning?  What ARE you doing about it?

Jun 19, 2009

HCI Workforce Planning Conference Part 2: Operational vs Strategic Workforce Planning

It’s clear from the conference this week that the two schools of workforce planning are definitely diverging…

  1. Operational workforce planning, focused on metrics, reporting and forecasting
  2. Strategic workforce planning, focused on developing a measurable talent strategy

Sure, they aren’t mutually exclusive, but they are definitely distinct…so I thought it would be a good idea to remind ourselves what the difference between them are.  Besides a pretty good answer over there on WikiAnswers, we have a paper that uses this table to describe the differences between the two.  What do you think?

Item

Operational

Strategic

Need

Accurately forecast hiring and/or training needs

Develop the best talent strategies for longer term success

Timeline/Planning Horizon

Usually 12 months with a quarterly focus – matches the yearly business plan

Usually 3 years or longer – matches the organizational strategic plan

Integrated with

Annual or quarterly financial/budgeting process

Strategic planning process

Inputs

Mostly internal data, some management decisions

Wide range of internal and external information including demographics, business strategies, global trends, etc

Outputs

Staffing plans, skill gaps

Human Resource/People Strategies

Scenario Planning Approach

Uses variables to explore different models of staffing

Uses futuring techniques to question current paradigms and explore alternative futures not necessarily based on today’s approach

Forecasting

Key focus

Only part of the process – forecasting is too limited in terms of timeline and scope to be the core of the process

Segmentation Focus

Internal demand

Internal and external, demand and supply are all segmented

Skills

Competencies may be audited or gathered at an individual level

Strategic Capabilities analyzed and gathered at the group level

Performed by

HR or staffing organization with input from the business

Business, facilitated by HR

Focus

Operational Management – Line and BU Managers

Strategic Management – Executive and Board

Aligns to

Business Plan

Strategic Plan

Terms used

“Predict”, “Calculate”

“Explore”, “Design”

Jun 18, 2009

HCI Workforce Planning Conference Part 1: Evolving WFP landscape

I went to the Human Capital Institute’s workforce planning conference this week, and of course that many case studies and practitioners in that place will stimulate a few posts…starting with this.

Wow, how workforce planning has evolved.  At this event, people seriously discussed environment scanning, scenario exploration, operational vs strategic workforce planning (more on that next post) and lots of other good things.  Workforce planning has evolved so that those terms and techniques have become part of the language of workforce planning, not the exotic new items they used to be.  Sure, people are still talking about metrics and reporting, but more and more of the really successful case studies really understand that there are qualitative things in the mix as well.

Exciting stuff!

May 31, 2009

Workforce Planning in Challenging Economic Times – Free Aruspex Webinar

I’m holding a webinar on Wednesday June 3 (3pm ET) with step by step instructions on how to model and manage workforce planning in these challenging times.  It will cover the three planning horizons that all workforce planning needs to consider:

  1. SHORT TERM – optimizing the workforce to survive the economic challenges and increase efficiency
  2. MEDIUM TERM – ensuring the right workforce for strategic advantage and industry leadership
  3. LONG TERM -  designing and building the right workforce for new strategies and accelerated growth

Good workforce planning lets you balance and achieve all of these things…and I’ll have a webinar and whitepaper that can tell you how…in some serious detail!  Looking forward to seeing you online on Wednesday!

May 19, 2009

Without workforce planning, “a confluence of troubles”

Great article in Workforce Management magazine pointing out that many organizations are not really seeing beyond any urgent need to do layoffs…to the bigger, longer term challenges which remain in the global talent market:

Many companies are so consumed with layoffs or with just getting by now that layoffs are behind them, they haven’t begun to address the question of what comes next.

…yet the article goes on to discuss in some detail a wide range of things which are likely to come next, including the increased use of contingent workers, continuing population aging, changing skills needed, etc, etc.  Regardless of the length of the recession, this larger demographic and societal changes are taking place – and unfortunately too many organizations are using the excuse of the recession to ignore them!  Yet the leading organizations ARE preparing for their post-recession selves, making decisions and proactively recruiting the skills they believe will be critical to their future success.  Yes, they might be wrong (nothing is certain, after all), but because they have adaptive workforce plans that have considered other options, they are able to be responsive to future changes.

Accenture recently published quite a bit of research that shows that decisions made during recessions have profound impacts on the difference between winners and losers post-recession.  So why are people using the recession as an excuse NOT to make strategic decisions, especially about the workforce?  Now is the most important time ever to have a strategic workforce plan in place…because ultimately a strategic workforce plan is the framework which allows you to make better workforce decisions.

How is workforce decision making tracking at your organization?

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Apr 28, 2009

Strategic planning: Three tips for 2009

McKinsey have recently published a brief paper offering tips for strategic planning in the current environment.  The three key tips are:

  1. Be realistic about scenario planning – “In a highly uncertain environment, the advantages of scenario planning are clear: since no one base case can be regarded as probable, it’s necessary to develop plans on the assumption that several different futures are possible and to focus attention on the underlying drivers of uncertainty”
  2. Intensify monitoring – “The company’s strategy, in short, must account for many more contingencies than it has until recently. Since the effectiveness of such a strategy depends on an organization’s ability to adjust rapidly as the fog starts to lift, managers must identify and intensively monitor key indicators suggesting which scenario might unfold”
  3. Look beyond the crisis - “devastating as the current downturn may be, it cannot roll back fundamental market
    trends—such as the aging of consumers in Europe and North America or the continued economic development of Brazil, China, India, and Russia—which will continue to create strategic opportunities and threats”

Unfortunately, these are three things that most workforce planning approaches don’t do.  All too often we see organizations looking at only one possible future scenario; building a headcount plan they don’t monitor at all; and worst of all, saying that “there’s to much change to look into the future”.  As McKinsey points out, these are critical mistakes for people planning right now.  And they are avoidable – including these three tips in your strategic workforce planning process is not difficult – and gives you better results.  Are you following McKinsey’s strategic planning advice?

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Apr 22, 2009

Flaws in workforce decisions part 3 - TARGETS

The final part of my thoughts on McKinsey’s recent “flaws in strategic decision making”, which reports some findings that those guiding strategic workforce decisions should be thinking about.

Reaching good outcomes had three themes – assessment, process and targets.  I already posted on assessment and process, this one is on decision making TARGETS.  McKinsey described this theme as “aligning incentives and basing the decision on a mix of financial and strategic targets as well as on a mix of short- and long-term targets.”

  1. Individuals’ incentives were aligned with strategic objectives defined by this decision.  Here’s one that’s a big deal for management – aligning goals.  What’s critical in the workforce planning process, though, is ensuring that you are clear about what your strategic objectives are.  These objectives are not “hire X headcount”, they are a rich picture that define how you will achieve the right workforce for future success.
  2. Based on balanced mix of financial, strategic targets.  Wow, that’s one we are seeing more and more – making sure that your decisions AREN’T just based on your workforce budget for the next year, or on short term pressures to save money.  Rather, mix these financial targets with analysis and discussion on how those decisions will impact the overall ability to deliver on your strategy
  3. Based on long- and short-term considerations.  As with point 2, considering both is vital.  We often hear people saying, “Oh, three years is too long, we can’t look that far into the future”, or “there’s too much change happening now”, but the reality is by making the decisions that you are making about what you’re doing today in the context of how you need to be successful in the long term, you simply make better decisions today – the two should not be separated, and planning for the future is vital…even if those plans change

it’s a great paper that can give you some really good insights into what qualities will mean you are helping your organization make better workforce planning decisions.  As with all opportunities to be better at workforce planning, the idea with these is to think about which are the most important for improving your process, and tackle improving in one or more of them…taking steps in the journey!  Which steps are most important to you?